Cancellations by Customer:
More than 14 days before expedition: Full refund, minus any non-refundable third-party booking fees (e.g., park permits, boat rentals).
7–13 days before expedition: 50% refund of the total paid.
Less than 7 days before expedition or no-show: No refund unless in cases of documented medical emergencies.
Cancellations by Expeditions with Jo:
Full refund issued if we cancel due to weather, safety concerns, or low bookings (minimum participant threshold not met).
You may choose to reschedule instead of refund—credit will remain valid for 6 months.
Refund Processing:
Refunds are issued within 7 business days to the original payment method.
For card payments, processing times may vary depending on your bank or card issuer.
Booking Security Measures:
All online bookings must include a valid ID and contact number.
For high-value or group bookings, we may request additional confirmation via email or phone.
Suspicious Transactions:
We reserve the right to cancel and refund bookings flagged for:
Name mismatch on credit card
Multiple failed payment attempts
Use of VPNs/proxies or known fraudulent IPs
Discrepancies in contact info
Chargeback Policy:
Unauthorized disputes or chargebacks without first contacting us will be reported and challenged.
Repeated or fraudulent chargebacks may result in a ban from future bookings.
Contact:
If you suspect fraud on your account or need help with a payment issue, please contact us immediately at Support@expeditionswithjo.com.